irish heart terms and conditions
Terms and Conditions of Use
On this website "we" and "us" and "our" means Irish Heart Luxury Gifts Limited. IrishHeart.com is a trading name of Irish Heart Luxury Gifts Limited. "you" means the person using the website.
By using the website to buy goods on-line, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children on-line, but we do sell children's goods for purchase by people over 18. The Terms and Conditions quoted here also apply to any of our content displayed on agreed third party websites.
We own the copyright to all the contents and materials of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without prior written consent from us (except as stated below).
You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Reliance on Information Posted
While our website is as accurate, current, complete or error free as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. All products listed on our website are listed as 'an invitation to treat', which means it is inviting you to make an offer to buy. However, Irish Heart retains the right to refuse that offer if we decide, due to a mistake in the product description or pricing on the website, that we cannot fulfil your offer. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. We cannot accept any liability for loss or damage arising from any action you may take relying on the information contained on our website.
You shall not use our website in any way that will damage it or interrupt its provision. You shall not use our website to transmit or post any computer viruses. By breaching this provision, you would commit a criminal offence. In the event of such a breach, your right to use our website will cease immediately. We cannot guarantee that our website is free from computer viruses, and you should take your own precautions in this respect.
Accessing our website
We will try to make sure that our website is always available. However, this is not always possible, and we are not and we will not be liable if our website is unavailable for any reason at any time or for any period. Access to our website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Our website may contain links to other websites. These external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We accept no responsibility for any loss or damage that may arise from your use of any such external websites. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
Termination of the website or services
We reserve the right to terminate our website or remove any of the services on it with immediate effect at any time, for example if there is a change in the law that limits our ability to provide our website and/or an event beyond our control stops providing our website (e.g. technical difficulties).
We take no responsibility for any loss or damage suffered as a result of our "on-line order" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Changes to Terms and Conditions
We reserve the right to revise these Terms and Conditions at any time by amending this page. You should check this page from time to time to ensure that you are happy with any changes, as they are binding on you. Your continued use of our website indicates your continued agreement to the current terms of our policy. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website.
Terms and Conditions for buying goods on-line ("Terms and Conditions")
By placing an order using this service you are accepting these Terms and Conditions. Please read these Terms and Conditions before placing an order. These Terms and Conditions apply to all goods purchased on-line using this website.
On this website:
"we" and "us" and "our" means Irish Heart Luxury Gifts Limited. IrishHeart.com is a trading name of Irish Heart Luxury Gifts Limited.
"you" means the person placing an order.
"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract - See Ordering process below.
"Working days" means all days other than Saturdays, Sundays and public holidays in Ireland.
By using the website to buy goods on-line, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this website with the consent of your parent or guardian. We do not sell goods to children on-line, but we do sell children's goods for purchase by people over 18.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be dispatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay in your payment being authorised, and we will not accept your order if your payment is not authorised.
Certain steps must be followed for a contract to be formed, which are described below.
After you have placed your order:
1. We will send you, as soon as possible, an email to acknowledge your order which will confirm which goods you have ordered. This email is NOT an acceptance by us of your order.
2. When we dispatch your goods, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are each obliged to fulfil our obligations under this contract.
We do not have to accept your order, and for example, we will not accept your order if:
1. We do not have the goods you order in stock;
2. Your payment is not authorised;
3. There is an error on our website regarding the price or other details of the goods you order;
4. We reserve the right to refuse any order.
Please refer to our Returns & Exchanges page for details of how and where to return goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please see the Contact Us page of our website for our method of contract and notify us that you would like to return your order. Goods must be returned in their original condition, including immediate packaging, to the address provided by us.
You will be liable for all costs associated with the return of your goods.
Our returns policy does not affect your statutory rights.
Pricing and payment
All import taxes have been paid by us. Customers within in the EU will be liable to Irish European Value Added Tax of 21%. This will be display before you checkout and included in the total price. Packing and delivery costs will be added to the total price of your goods and also displayed before you checkout.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown on the website, we cannot guarantee that this will always be the case. If goods you have ordered on-line are unavailable, you will be notified as soon as possible.
If a pricing error is made on our website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. Your order will be cancelled if we cannot get in contact with you to notify you of the error. Your payment card will be debited for your order on the day that we dispatch your goods.
See Delivery information below for more details on how to have your order delivered for free.
Special Offers Terms & Conditions
Free gift offers are only valid while stocks last
Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.
Where an offer mentions that an item is reduced in price, e.g. half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.
Customs duties and taxes
Import duties and/or taxes may be imposed by your local government on shipments from outside your country. If your are subject to import duty to your country, we will display this when you are purchasing an item, and include the import duty in the total price.
FREE delivery applies to specific items on our website. When viewing an item, you will be notified if that item is eligible for free delivery.
We reserve the right to change or discontinue FREE delivery at any time.
When will I receive my order?
We will email you as soon as your order has been dispatched. Normally you should receive your order within 2 to 4 working days after the date of that email notification.
Please note that you will need someone to sign and accept delivery of all deliveries via courier.
The procedures, set out here, to return goods do not affect your statutory rights. If you receive faulty goods, please go to the Contact Us page of our website in order to notify us and describe your fault.
Please note certain goods cannot be returned unless we are at fault. These are personalised or engraved items.
Returning a gift
Refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift on-line, the recipient will not be able to get a cash refund if they want to return the goods. All refunds will only be made to the original payment card.
Changes to Terms and Conditions for buying goods on-line.
We reserve the right to revise these Terms and Conditions for buying goods on-line at any time by amending this page. You should check this page from time to time to ensure that you are happy with any changes, as they are binding on you. Your continued use of our website indicates your continued agreement to the current terms of our policy. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website.